Privacy Policy

PRIVACY POLICY

Last updated: October 2026

At Love, Gabriella, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our business.

Love, Gabriella is responsible for the personal information described in this policy as the data controller, except where another organisation acts as a separate controller.

1. WHO WE ARE

Trading name: Love, Gabriella
Business: Love, Gabriella
Email: hellolovegabriella@gmail.com

Our online store is hosted using Shopify.

2. INFORMATION WE MAY COLLECT

When you visit our website, make a purchase or contact us, we may collect information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, where provided

  • Order and purchase information

  • Information you provide when requesting a bespoke or personalised design

  • Communications between you and Love, Gabriella

  • Technical information relating to your use of our website, such as device, browser and IP information

  • Cookie and similar technology information

  • Marketing preferences and consent choices

Where you provide photographs, inspiration images, colour schemes or other information in connection with a bespoke commission, we may also retain these while they are reasonably required to fulfil your order.

3. PAYMENT INFORMATION

Payments made through our website are processed by the payment providers made available through our Shopify store.

Love, Gabriella does not directly receive or store your complete payment card details.

Payment providers may process your information in accordance with their own privacy policies and legal obligations.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Take and process payments

  • Communicate with you about an order

  • Create bespoke or personalised products

  • Respond to questions and enquiries

  • Provide customer service

  • Process returns, refunds or complaints

  • Prevent or investigate fraudulent transactions

  • Maintain appropriate financial and business records

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have consented to receive them or where otherwise permitted by law

We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.

5. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract — processing is necessary to fulfil an order or take steps at your request before entering into a contract.

Legal obligation — we need to retain or process information to comply with legal requirements, including accounting and tax obligations.

Legitimate interests — processing is reasonably necessary for the operation, security and improvement of our business and does not override your rights and interests.

Consent — you have given us permission to use your information for a particular purpose, such as certain forms of marketing or optional cookies.

Where processing is based on consent, you can withdraw that consent at any time.

6. MARKETING

If you choose to subscribe to emails or other marketing from Love, Gabriella, we may use your contact details to send you information about new collections, products, offers and other news.

You can unsubscribe at any time using the unsubscribe option provided within our marketing emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

7. WHO WE SHARE INFORMATION WITH

We only share personal information where reasonably necessary to operate our business, fulfil your order or meet our legal obligations.

This may include service providers such as:

  • Shopify and ecommerce service providers

  • Payment processors

  • Delivery and postal providers

  • Website and IT service providers

  • Email and marketing service providers

  • Analytics providers, where applicable

  • Professional advisers such as accountants

  • Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information.

Third parties receiving personal information are responsible for handling it in accordance with applicable data protection requirements.

8. SHOPIFY

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services online.

Shopify may process information about customers and website visitors in connection with providing its services.

Shopify's own privacy documentation provides further information about how it processes personal information.

9. INTERNATIONAL DATA TRANSFERS

Some of the companies providing technology, ecommerce, payment, analytics or other services to our business may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards are required under applicable data protection law.

Our service providers may implement mechanisms such as recognised adequacy arrangements or approved contractual safeguards where required.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting and reporting requirements.

Some order and transaction records may need to be retained for several years for tax and accounting purposes.

Other information, such as enquiries that do not result in an order, may be deleted sooner when it is no longer required.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect the personal information entrusted to us.

Our ecommerce and payment providers also maintain their own technical and organisational security measures.

However, no internet-based system can be guaranteed to be completely secure.

12. COOKIES

Our website uses cookies and similar technologies to enable the website to function, remember choices, understand how the website is used and, where applicable and permitted, support analytics and marketing.

Some cookies are necessary for the operation of our website, while others may require your consent.

You can find further information in our Cookie Policy.

13. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to erase personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain processing

  • Request transfer of certain information

  • Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to a request.

14. COMPLAINTS

If you have concerns about how Love, Gabriella handles your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally to reflect changes in our business, website, service providers or legal obligations.

The latest version will be published on this website with the date it was last updated.

16. CONTACT US

For questions about this Privacy Policy or how we use your personal information, please contact:

Love, Gabriella
Email: 

PRIVACY POLICY

Last updated: October 2026

At Love, Gabriella, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our business.

Love, Gabriella is responsible for the personal information described in this policy as the data controller, except where another organisation acts as a separate controller.

1. WHO WE ARE

Trading name: Love, Gabriella
Owner/Business: [INSERT LEGAL NAME OR BUSINESS NAME]
Email: [INSERT EMAIL ADDRESS]
Business/Contact Address: [INSERT ADDRESS]

Our online store is hosted using Shopify.

2. INFORMATION WE MAY COLLECT

When you visit our website, make a purchase or contact us, we may collect information including:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number, where provided

  • Order and purchase information

  • Information you provide when requesting a bespoke or personalised design

  • Communications between you and Love, Gabriella

  • Technical information relating to your use of our website, such as device, browser and IP information

  • Cookie and similar technology information

  • Marketing preferences and consent choices

Where you provide photographs, inspiration images, colour schemes or other information in connection with a bespoke commission, we may also retain these while they are reasonably required to fulfil your order.

3. PAYMENT INFORMATION

Payments made through our website are processed by the payment providers made available through our Shopify store.

Love, Gabriella does not directly receive or store your complete payment card details.

Payment providers may process your information in accordance with their own privacy policies and legal obligations.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery

  • Take and process payments

  • Communicate with you about an order

  • Create bespoke or personalised products

  • Respond to questions and enquiries

  • Provide customer service

  • Process returns, refunds or complaints

  • Prevent or investigate fraudulent transactions

  • Maintain appropriate financial and business records

  • Improve our website and customer experience

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have consented to receive them or where otherwise permitted by law

We will not use your personal information for purposes that are incompatible with those for which it was collected unless permitted or required by law.

5. OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract — processing is necessary to fulfil an order or take steps at your request before entering into a contract.

Legal obligation — we need to retain or process information to comply with legal requirements, including accounting and tax obligations.

Legitimate interests — processing is reasonably necessary for the operation, security and improvement of our business and does not override your rights and interests.

Consent — you have given us permission to use your information for a particular purpose, such as certain forms of marketing or optional cookies.

Where processing is based on consent, you can withdraw that consent at any time.

6. MARKETING

If you choose to subscribe to emails or other marketing from Love, Gabriella, we may use your contact details to send you information about new collections, products, offers and other news.

You can unsubscribe at any time using the unsubscribe option provided within our marketing emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

7. WHO WE SHARE INFORMATION WITH

We only share personal information where reasonably necessary to operate our business, fulfil your order or meet our legal obligations.

This may include service providers such as:

  • Shopify and ecommerce service providers

  • Payment processors

  • Delivery and postal providers

  • Website and IT service providers

  • Email and marketing service providers

  • Analytics providers, where applicable

  • Professional advisers such as accountants

  • Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information.

Third parties receiving personal information are responsible for handling it in accordance with applicable data protection requirements.

8. SHOPIFY

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services online.

Shopify may process information about customers and website visitors in connection with providing its services.

Shopify's own privacy documentation provides further information about how it processes personal information.

9. INTERNATIONAL DATA TRANSFERS

Some of the companies providing technology, ecommerce, payment, analytics or other services to our business may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards are required under applicable data protection law.

Our service providers may implement mechanisms such as recognised adequacy arrangements or approved contractual safeguards where required.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting and reporting requirements.

Some order and transaction records may need to be retained for several years for tax and accounting purposes.

Other information, such as enquiries that do not result in an order, may be deleted sooner when it is no longer required.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect the personal information entrusted to us.

Our ecommerce and payment providers also maintain their own technical and organisational security measures.

However, no internet-based system can be guaranteed to be completely secure.

12. COOKIES

Our website uses cookies and similar technologies to enable the website to function, remember choices, understand how the website is used and, where applicable and permitted, support analytics and marketing.

Some cookies are necessary for the operation of our website, while others may require your consent.

You can find further information in our Cookie Policy.

13. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to erase personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain processing

  • Request transfer of certain information

  • Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, please contact us using the details below.

We may need to verify your identity before responding to a request.

14. COMPLAINTS

If you have concerns about how Love, Gabriella handles your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy occasionally to reflect changes in our business, website, service providers or legal obligations.

The latest version will be published on this website with the date it was last updated.

16. CONTACT US

For questions about this Privacy Policy or how we use your personal information, please contact:

Love, Gabriella
Email: hellolovegabriella@gmail.com


When should I place my order?

As every Love, Gabriella piece is handcrafted, I recommend ordering as early as possible if you need your design for a particular date or celebration.

Most standard made-to-order pieces are created within 2–4 working days, plus delivery time. For larger, bespoke or more detailed designs, please allow additional time.

If you're planning a wedding or special event, or would like something created especially for you, I recommend getting in touch well in advance. I only have a limited number of spaces available for bespoke work, particularly during busy periods.

If you're unsure whether I can create something in time, please get in touch before ordering — I'll always let you know what's possible.

How long do everlasting flowers last?

That's one of the lovely things about dried and preserved flowers — their beauty doesn't disappear after a few days.

With a little care, everlasting flowers can remain beautiful for months and often years. They don't need water and can be kept and enjoyed long after a wedding, celebration or special occasion has passed.

To keep your flowers looking their best:

  • Keep them away from direct sunlight, which can cause colours to fade over time.
  • Avoid damp or humid environments.
  • Never place them in water.
  • Handle them gently, as dried flowers can naturally become delicate.
  • Keep them away from heat and open flames.

You'll also receive care guidance with your order to help you enjoy your Love, Gabriella piece for as long as possible.

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