TERMS & CONDITIONS

Last updated: October 2026

These Terms & Conditions apply to purchases made through the Love, Gabriella website. By placing an order with us, you agree to the terms set out below.

Nothing within these Terms & Conditions affects your statutory rights as a consumer.

1. ABOUT US

Love, Gabriella is an independent UK business specialising in handcrafted floral designs, including dried and preserved flower arrangements, cake florals, wreaths, decorative pieces, gifts and bespoke creations.

Trading name: Love, Gabriella
Email: hellolovegabriella@gmail.com

2. OUR PRODUCTS

Many Love, Gabriella products are individually handmade or made to order. As a result, slight differences between individual pieces are to be expected and are part of the character of a handcrafted product.

We make every reasonable effort to display product colours and photographs accurately. However, colours may appear slightly different depending on your screen or device.

Please read individual product descriptions and measurements carefully before placing your order.

3. NATURAL FLOWERS & VARIATIONS

Many Love, Gabriella designs contain natural dried and preserved flowers and botanical materials.

Natural variations in colour, shape, size, texture and appearance are to be expected. No two flowers — or finished arrangements — will ever be completely identical.

These natural variations are not considered defects.

Where a particular flower, stem or decorative element shown in a product photograph becomes unavailable, we may substitute it with a carefully selected alternative of a similar colour, style, quality and value. We will always aim to preserve the overall appearance and character of the original design.

4. HANDMADE & MADE-TO-ORDER PRODUCTS

Many products are created after your order is placed.

Our usual processing time for standard made-to-order products is approximately 2–4 working days, unless a different timeframe is stated on the product page.

Processing times refer to the time required to create and prepare your order and do not include delivery time.

During particularly busy periods or for larger and more complex designs, processing may take longer. Where a substantially different lead time applies, this will be stated on the relevant product page or agreed with you before a bespoke order is confirmed.

5. BESPOKE & PERSONALISED ORDERS

We are happy to create bespoke and personalised pieces where available.

Before work begins, we may agree details with you including colours, dimensions, flowers, wording, style and other design requirements.

Where you have approved a design, specification or other bespoke details, it is your responsibility to check that the information supplied is correct.

Products made to your individual specifications or clearly personalised for you may not carry the usual right to cancel simply because you change your mind.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

6. BESPOKE ORDER DEPOSITS

Some larger or bespoke commissions may require a deposit.

The amount, payment schedule and applicable cancellation arrangements will be explained before you commit to the commission.

A deposit may be used towards reserving production time and purchasing materials specifically required for your design.

If you cancel after work has begun or materials have been purchased specifically for your order, we may be entitled to retain reasonable costs already incurred, subject to your rights under UK consumer law.

7. CAKE TOPPERS & CAKE FLORALS

Where stated within the individual product description, Love, Gabriella floral cake toppers are created on a clear food-contact suitable PETG disc. The disc provides a barrier between the floral arrangement and the surface of the cake.

Flowers and decorative elements themselves are not edible and must not be consumed.

Cake toppers should be removed before the cake is cut and served.

Any specific instructions supplied with your cake topper should be followed carefully.

Love, Gabriella cannot accept responsibility for damage or injury resulting from the consumption of non-edible components or from use of a product contrary to the instructions supplied.

8. PRICES

All prices displayed on our website are shown in Pounds Sterling (GBP).

Delivery charges are additional unless expressly stated otherwise and will be shown during checkout before payment is made.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted and paid for.

If an obvious pricing error occurs, we reserve the right to contact you before accepting or fulfilling the affected order.

9. PAYMENT

Payment must be made using one of the payment methods offered at checkout.

Orders will not normally enter production until payment has been successfully received, unless alternative arrangements have been agreed for a bespoke commission.

Payment information is processed through our payment providers. Love, Gabriella does not directly store your complete card details.

10. ORDER ACCEPTANCE

After placing an order, you will receive an electronic confirmation.

Receipt of an order does not necessarily mean that we have accepted it.

We reserve the right to decline or cancel an order in circumstances including where:

• a product is unavailable;

• we cannot obtain required materials;

• there has been an obvious pricing or product information error;

• we cannot deliver to the address supplied; or

• we reasonably believe an order has been placed fraudulently.

If we cannot fulfil an order for which payment has already been taken, we will contact you and issue the appropriate refund.

11. UK DELIVERY

Love, Gabriella currently delivers within the United Kingdom only.

We do not currently offer international delivery.

Our current standard shipping rates are:

UK Standard Shipping — £4.99

UK Express Shipping — £7.99

UK Large Items — £12.99

Large-item delivery may apply to products such as wreaths, bouquets, larger arrangements and oversized pieces.

The applicable delivery charge will be displayed at checkout before you complete your purchase.

12. DELIVERY ADDRESSES

Please ensure that the delivery address entered at checkout is complete and accurate.

If you notice an error after ordering, please contact us immediately. Where your order has not yet been dispatched, we will do our best to amend the address.

Once an order has been dispatched, we may be unable to redirect it.

Where a parcel is returned to us because the customer supplied an incorrect or incomplete address, an additional delivery charge may be payable before the order can be resent.

13. DELIVERY DELAYS

Estimated delivery times are not guaranteed unless we expressly state otherwise.

Although we will make every reasonable effort to dispatch orders on time, circumstances outside our reasonable control may occasionally result in delays.

If you are ordering for a wedding, birthday or another date-specific occasion, we strongly recommend allowing sufficient time for production and delivery.

If you require an item urgently, please contact us before ordering so that we can confirm whether your required timeframe is achievable.

14. CANCELLATIONS & RETURNS

For standard, non-personalised products purchased online, you may have a legal right to cancel your purchase within 14 days of receiving your goods.

If you wish to exercise a statutory cancellation right, please contact us within the applicable cancellation period.

Following cancellation, goods should be returned in accordance with the instructions provided.

Unless goods are faulty, damaged, incorrect or otherwise covered by your statutory rights, you will normally be responsible for the cost of returning them.

Personalised products and goods made specifically to your individual specifications are generally excluded from the statutory change-of-mind cancellation right.

Further information is available within our Shipping & Returns Policy.

15. DAMAGED, FAULTY OR INCORRECT ITEMS

We carefully inspect and package every Love, Gabriella order before dispatch.

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible and provide photographs of both the product and packaging where possible.

Photographs can help us establish what has happened and resolve the issue quickly.

Where goods are faulty, damaged or not as described, your statutory consumer rights apply.

Nothing within these Terms & Conditions limits those rights.

16. CARE OF YOUR FLOWERS

Dried and preserved flowers require appropriate care to maintain their appearance.

Unless otherwise instructed, they should:

• be kept dry;

• not be placed in water;

• be protected from humidity and damp;

• be kept away from prolonged direct sunlight;

• be kept away from naked flames and excessive heat; and

• be handled carefully.

Dried flowers naturally become more delicate over time.

Love, Gabriella cannot be responsible for deterioration or damage caused by inappropriate storage, exposure to moisture, excessive handling or failure to follow the care instructions supplied.

17. PRODUCT SAFETY

Love, Gabriella products are decorative items unless expressly stated otherwise.

Dried flowers, preserved flowers, wires, adhesives, decorative components and other materials used within arrangements are not intended for consumption.

Products containing small, sharp, fragile or detachable components should be kept away from babies, young children and pets.

Any candles, flames or other heat sources should be kept well away from dried flowers and botanical materials.

18. INTELLECTUAL PROPERTY

All original Love, Gabriella designs, product photographs, website imagery, written content, branding, graphics and other original material displayed on this website remain the intellectual property of their respective owner.

They must not be reproduced, copied, commercially exploited or used to advertise another business without prior written permission.

Purchasing a Love, Gabriella product does not transfer ownership of any associated intellectual property rights.

19. LIABILITY

Nothing within these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to those rights, Love, Gabriella will not be responsible for losses arising from misuse of a product, failure to follow supplied care or safety instructions, or circumstances that could not reasonably have been anticipated.

20. PRIVACY

Personal information supplied when placing an order or contacting Love, Gabriella will be handled in accordance with our Privacy Policy.

We only use personal information for legitimate business purposes, including processing orders, arranging delivery, communicating with customers and meeting our legal obligations.

21. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our products, services, business practices or applicable law.

The Terms & Conditions that apply to your purchase will normally be those in force when your order is placed.

22. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere within the United Kingdom, you may also benefit from mandatory consumer protections applicable where you live.

23. CONTACT US

If you have a question about an order, our products or these Terms & Conditions, please contact:

Love, Gabriella
Email: hellolovegabriella@gmail.com

We will be happy to help.